Our parts are hand made on a much smaller scale by skilled craftsmen in our own 30,000 sqft factory. This process is extremely costly, and requires massive turn over. Refunds will not be issued on returned products that are damaged on the way back to FiberwerX.įactory sheet metal parts are laser cut with exact precision, and then formed in dies. If FiberwerX deems the parts to be damaged from mishandling or shipping, buyer must accept any incurred costs. Upon receipt of returned parts, FiberwerX shall inspect the parts to determine their exact condition. Buyer is advised to insure the returned goods for their full value for his or her own protection. Items defined as defective by FiberwerX may be exchanged for the same item only. No returns on special orders, or for any parts that have been used, modified, drilled, painted, or installed All returned products must be in the original shipping carton in the same condition as it was originally delivered or shipped. (Subject to a 20% restocking fee after 10 days of order being placed) Shipping costs to and from the purchaser are not refundable.
(Subject to a 20% restocking fee) Returns can only be accepted for up to 10 business days from the day it was picked up, or the delivery date. Full (cash/card) refunds can be issued before an order is picked up or shipped out. Only the original buyer may request for a return of products. FiberwerX, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier. All disputes about the settlement amount shall be addressed with the carrier. Replacement value is the amount the buyer paid to FiberwerX and is not negotiable. In cases of damage with proper notion on receipt, the carrier will determine whether to pay for the repair cost or replacement value of the damaged goods after damage inspection. Discovery of damages after a clear delivery becomes the responsibility of the customer.Īll damages must be notified to carrier AND FiberwerX within 24 hours. A signed receipt without any notation releases the carrier as well as FiberwerX, Inc. Buyer must inspect the packaging and the products carefully upon receiving them, then accept or deny the shipment, and if need be, notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver’s presence.
However, damage may still occur occasionally in transit. FiberwerX packs all products carefully to prevent damage during shipping.
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